It takes anything between 1-10 business days to process and ship your order out to you if the product selected is in stock. If not in stock processing range from 10-15 business days. All Domestic orders are shipped via
Post Express mail and delivery ranges between 1-3 days. A tracking number is emailed to the email provided at checkout once your package is shipped. You may track all packages at www.canadapost.com Canada
Processing times for all international orders are between 5-7 business days. Once your order is shipped you will be emailed your order tracking/confirmation number. A tracking number is emailed to the email provided at checkout. International orders to most countries do provide tracking numbers and can be tracked at www.canadapost.com Please allow 5-15 BUSINESS days for international delivery.
Customs and import duties & fees may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. Customer assumes the responsibility to check with his/her customs office to verify whether his/her country permits the shipment of purchased products. Duro Vita is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
We are glad to exchange your product within 7 business days as long as the item has not been worn. The customer will however be responsible for round trip shipping unless they are able to exchange in person directly at our store location.All orders are inspected and verified new condition prior to shipping
For any defective or damaged products upon arrival.. YOU MUST NOTIFY US WITHIN 72 HOURS FROM THE TIME OF DELIVERY TO INITIATE THE EXCHANGE PROCESS VIA EMAIL AT WAISTCINCHER@OUTLOOK.COM. Please include the following info:
Reason for request
Once your request is reviewed you will be provided the instructions to send the item back to us so we may fully examine it. Upon arrival we will fully examine the product and notify you via e-mail/phone, within a reasonable period of time whether you are entitled to a refund or a replacement as a result of
the defect. If you are eligible for a replacement or refund, we will replace the product or refund
the purchase price, using the original method of payment.